Frequently Asked Questions
Why should I choose EverHome?
We are doctor owned and operated. Our owners, Dr. Evan Cantini and Dr. Alvin McLean are both committed to providing our clients with the safest and the highest quality of care. No diagnosis is too complicated. We are unique in that we are willing to consider any scenario from simple to complex, from companion care for seniors to private duty nursing for clients with complex medical needs such as home ventilator management. The initial assessment and development of the client plan of care is performed by a nurse instead of a caregiver or care coordinator. We are also accredited with The Joint Commission and have earned The Joint Commission's Gold Seal of Approval, a mark of quality, by maintaining a high level of quality and compliance with the latest standards.
Will you coordinate care with my doctor?
Yes, when physician orders are required for home health services, RN Care Management, and/or RN Delegation services. We will obtain physician orders and follow their instructions and provide feedback to them on the outcome of the treatments that they recommend for you.
How can I pay for services?
Funding for home health and home care can come from private pay, long term care insurers, trust funds, Washington State Labor and Industries, some government insurers, and some health insurers. We accept personal check, Visa, Mastercard, and American Express for payment. Please note, we are not a Medicare agency, so we cannot coordinate Medicare or Medicaid benefits.
Do I have to pay anything up front?
A security deposit equal to the estimated charge for the first 3 weeks of service is due at the time the client service agreement is signed. The security deposit can be applied to the last invoice and it will be refunded if services are discontinued.
How often do you bill for services?
The billing cycle is every two weeks. You may receive your first bill sooner than 2 weeks depending on when the initial services are provided in the billing cycle.
What happens if I don't like my caregiver?
While we only hire the best and we would like to think all of our caregivers are pretty awesome, not everyone is suited for each other. Your satisfaction is always our top priority. Moreover, if you have any more serious concerns, we encourage you to give us immediate feedback. The nurse may need to provide additional coaching for a caregiver or it may just be that they are not a good fit. Either way, we will work with you to figure out a solution.
How will my caregiver document their hours?
At the start and end of each shift, the caregiver uses the client's landline to call in to an electronic telephone system that documents the hours worked. This telephony system identifies the client's phone number and matches it with the scheduled shift of the caregiver. The caregiver will also ask each client to sign the paper timecard at the end of each week.
May I give my caregiver a gift?
Caregivers and other EverHome employees cannot except a cash tip. An occasional gift of less than $25 dollars for an event such as a holiday is allowed but not expected.
What if I would like to take my caregiver to lunch?
On occasion, you may pay for a caregiver's meal at a restaurant as long as their meal is less than $25 dollars.
When my caregiver cooks for me, is it my choice to share a meal with them?
Caregivers are responsible for bringing their own food or meals unless they are working a 24 hour shift. Clients are required to provide meals for the caregiver if the caregiver is working a 24 hour shift.
Can my caregiver do housework and laundry?
Yes, they can do housework and laundry on a routine basis. At the start of services the nurse works with each client to develop a plan of care that includes household chores. The exception to this is when insurance has designated care funds for a specific purpose and activity.
Can my caregiver drive me to appointments?
Caregivers can provide transportation to appointments for any client who is private paying for services. There is a charge for mileage if transportation is provided in the caregiver's vehicle. Every employee is screened at the time of hire and on an annual basis for current driver license, auto insurance, and safe driving record. If the payer for services is Labor and Industries then we cannot provide transportation since Labor and Industries prohibits caregivers from providing transportation to clients.
What are the minimum number of hours per day or week?
We have a 4 hour minimum per shift. Depending on the location of the client, we have an option for a caregiver visit which is up to 2 hours to complete an identified task such as assistance with a shower.
Can I interview my caregivers?
The nurse and the scheduler work closely with each client and family to ensure that the caregiver assigned meets the client's expectations and care needs. We encourage each client and family to provide us with feedback on the caregiver(s) that has been assigned. If the caregiver assigned is not a good fit then we will replace that caregiver as soon as possible. In certain circumstances, we can arrange for a "meet and greet" prior to scheduling a caregiver.
Who will be providing my care?
In most cases, the home care is provided by Care Specialists who are registered nursing assistants or certified nursing assistants. Occasionally, there may be a need for private duty nursing care depending on the needs of the client. Our Care Specialists are also required to go through a rigorous hiring and orientation process which includes background screening, written comprehension tests, and demonstration of hands on skills such as infection prevention and control and how to reduce the risk of falls when working with a client.
Which geographic areas do you cover?
We are licensed in King, Pierce, Snohomish, Kitsap, Island, Thurston and Skagit Counties.
Do you provide hospice services?
We are not a Hospice agency but we are experienced in providing in-home care and RN delegation services to clients receiving Hospice and Palliative care from Medicare agencies. We work closely with Hospice agencies to develop a plan of care for our clients and to ensure that the client and family goals are being met.
Can you provide 24 hour shifts?
Yes, we can provide 24 hour in-home care. Depending on the extent of the care needs, we would provide care in 12-hour shifts or 24-hour shifts or live-in shifts.